SUPPORT
Customer Service Email: sales@tetronmarine.com
ORDER
How secure is my personal information?
TETRONMARINE. adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
You can cancel if your order has not been shipped. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items with return shipping paid by the buyer. The box should be unopened and still in the original packaging. Refund will be processed after returned item is received in our fulfilment centre.
SHIPPING
Where do you ship from?
We ship mostly from the United States.
Do you ship internationally?
We ship worldwide to only standard addresses.
We do not ship to P.O box addresses.
Would Customs charges apply?
All orders outside the United States may incur Custom charges of your country.
Which shipping carriers do you use?
UPS, DHL, Canada Post, and USPS.
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfilment centres within 1 to 2 business days.
How long does shipping take?
Our average shipping time is 5 to 10 business days depending on your shipping method and your location. We do not ship on Weekends.
DELIVERY
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit the link to track your order(s).
Are all my items shipped together?
It depends on the products you ordered. Since we operate multiple fulfilment centres across the United States, your items may come with different packages.
RETURNS
Please see our Returns and Refund policies in the footer page our our website.